FAQs

Offers

  • Pay with your NOWNOW app
  • Select from the available coupons after transaction
  • Avail at the store

Agents

We’re here to assist you. Email: customercare@nownow.ng Call: 07000669669, 07000NOWNOW

An agent’s wallet is credited as soon as deposit is effected at the bank.

  • Enjoy large commissions daily.
  • Retain up to 60% on transaction charges.
  • Sell recharge card/ e-top-up
  • Free branding for your store including signage t-shirts, face caps, banners, etc.
  • Bill payments
  • Wallet to bank transfers
  • Mobile recharge
  • Must be able to read and write
  • Must have a functional android enabled mobile phone
  • Must have an existing physical shop/business outlet
  • A completed Agent application form/agreement and account package
  • A copy of ID or equivalent (Driver’s license, National ID card, Int’l passport)
  • A Passport-sized photograph
  • Proof of Address (Utility bills e.g. PHCN, LAWMA, DStv, GOtv, Star Times, etc.)
  • Financial/Bank account detail or statements

All you need is an android phone and a minimum of N10, 000 to be deposited in wallet for transactions.

  • Register as a NowNow agent
  • Undergo a short training on how to perform the transactions using the app.
  • Start vending the following services; airtime in VTU form or as e-PINs, buy data, pay bills, transfer money to any bank account in Nigeria and send money to any phone number on behalf of customers.

General Questions

Anyone who has a mobile phone number or a bank account! They do not need to be registered on the NowNow app to receive money sent through the App.

If you are unable to login, simply;

  • Ensure you have a working internet connection
  • Ensure your login details are entered correctly

If you are still having problems, please contact our customer care team on 0700 0669669 or send a mail to customercare@nownow.ng for assistance.

  • Access Account Details under your profile section
  • Reset mPin to change password.
  • Access Account Details under your profile section
  • Reset mPin to retrieve login details/password
  • Provide your mobile number
  • Get verified automatically or via OTP
  • Create a profile and set your secure mobile PIN
  • Login, transact and enjoy rewards on mobile recharges, bill payments and more

Your account is associated with your mobile phone number, but your money is not stored on your phone.

Even if you lost your mobile phone, no one would be able to access the money in your account without your authorization as a password is required for any transaction to be completed.

NOWNOW also operates on a safe and secure platform certified by Central Bank of Nigeria and is in partnership with MasterCard and Visa for secure payments.

With NowNow, you pay whenever you want;

  • Enjoy discounts on your transactions
  • Save money with free coupons from our partner stores.
  • Send money with your phone to anyone with a phone number or to a bank account.
  • Pay bills conveniently and securely. Pay DSTv/Gotv, Startimes and other Pay-tv providers, Smiles, Swift, Spectranet, Ikeja Electric and many more.
  • Buy airtime for yourself or for a friend anytime, anywhere in Nigeria.
  • Experience easy wallet top-up. Fund your NowNow wallet using peer-to-peer transfer or with your debit card.
  • Withdraw money from your wallet at any ATM or at any agent outlet.
  • Visit the Google play store on your Android device
  • Search for ‘NOWNOW Nigeria’
  • Install the NOWNOW app with the tag ‘Recharge, Bill Payment, Wallet’.

The NOWNOW mobile wallet is a payments mobile app that allows you to recharge, pay bills and transfer money to friends or family. In addition, you can pay with ease at outlets where NOWNOW is accepted. NowNow offers a secure and convenient payment option.

Services

  • Launch your app and access “Electricity”
  • Select/Type electricity provider (Ikeja Prepaid/Postpaid etc)
  • Enter meter number and amount
  • Confirm details
  • Proceed to Pay

This service comes with a convenience charge

  • Launch your app and access “TV Pay”
  • Select/Type TV subscription provider (Smile, Spectranet etc)
  • Select preferred package
  • Enter card number (smart card/IUC, etc)
  • Confirm details
  • Proceed to Pay

This service comes with a convenience charge

  • Launch your app and access “Internet”
  • Select/Type internet service provider (Smile, Spectranet etc)
  • Select preferred package
  • Enter Account ID
  • Confirm details
  • Proceed to Pay
  • Launch your app and access “Add Money”
  • Withdraw
  • Input registered phone number of the agent.
  • Input the amount you want to transfer to the agent wallet.
  • Input 4-digit Mpin
  • Collect money from agent.

**Ensure the Agent you want to withdraw through is within your area. Preferably, one you know.

  • Launch your app and access “Add Money”
  • Input the amount.
  • Input card details
  • Input your 4 digit mPIN and confirm
  • Input your card number on the debit card
  • Input the expiry date on the card
  • Input 3 digit number at the back of the card (CVV).
  • Verify your ownership of the card to process transaction
  • Once verification completes, your wallet will be funded
  • Launch your app and access “Receive Money”
  • Request for money by inputting the registered phone number of the sender.
  • Input the amount.
  • Input the reason for the request (optional)
  • Input your 4 digit Mpin.
  • Launch your app and access “Send Money”
  • Access “To QR Code”
  • Scan the receiver bar code or upload Bar code from gallery if it’s already saved.
  • N/B: When bar code is scanned or uploaded sender can view receivers request for cash.
  • Pay Now
  • Put in 4-digit pin
  • Launch your app and access “Send Money”
  • Access “To Bank”
  • Select the receiver’s bank.
  • Choose the type of account
  • Enter the receiver’s account number
  • Enter the receiver’s mobile number/email
  • Input the amount
  • Input the reason for the transfer (optional)
  • Send Money
  • Launch your app and click “send money”
  • On the ‘To Mobile No.’ page, type in the user’s registered phone number.
  • Input the amount to be sent.
  • Input the reason for the transfer (optional)
  • View and confirm details
  • Pay Now
  • Input your 4 digit mPIN to confirm transaction

Launch your app and access “BUY DATA”

  • Input the receiver’s phone number or access the phone book icon to retrieve from your phone contacts.
  • Choose the operator
  • Select the data plan from the options provided.
  • Buy Data
  • Input your 4 digit Mpin (Mobile pin)
  • Start browsing

Launch your app and access “BUY AIRTIME”

  • Input the receiver’s phone number or access the phone book icon to retrieve from your phone contacts.
  • Choose the operator
  • Input the amount
  • Recharge
  • Input your 4 digit Mpin (Mobile pin)
  • Start calling